•  115 Beach Road, Auckland
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FAQ

Got a question? Our staff are always happy to answer questions about our vehicle hire services, and provide any other information we can to make your trip as smooth and comfortable as possible. But before you contact us, have a look at the FAQs below to see if the answer to your question is listed here.

Who can hire from us?

How old do I have to be to hire a vehicle?

Vehicle

Can you guarantee an automatic or manual vehicle?

Are snow tyres needed in winter in New Zealand?

What is Included in the Rental Cost?

What is included in the rates on your website?

Do you charge for additional drivers?

Do you charge for kilometres driven?

Do you offer one way hire?

Accessories available

Do you have child seats available?

Do you have GPS Units available?

Are snow chains needed in New Zealand in winter?

What other extras and accessories are available?

Booking, Booking Payment and Alterations

Is a deposit required when making a booking?

How can I change, extend, or cancel my reservation?

What if I cancel my booking before I pick up the hire vehicle?

Starting Your Rental

Do you have airport pick up and drop off?

Do you have after hours pick-up and drop-off arrangements?

What do I need to bring when I pick up the vehicle?

When and how do I pay for my rental?

What if I have booked via a third party?

Do you require a bond?

While Renting

Can we smoke in your vehicles?

Can I drive the vehicle off road or on the beach?

How do I pay for road tolls?

Accidents and Break-downs

What should I do if I have an accident?

What should I do in the case of breakdown?

Vehicle Return

What happens when I return the vehicle?

What happens if I return my hire vehicle early?

What happens if I return my hire vehicle late?

Can I extend my hire?

If you have further questions, you are welcome to call on +64 9 373 3822 or send us an email at info@hireacar.co.nz. Additional information is also available in our Terms and Conditions.

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