•  115 Beach Road, Auckland
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Privacy Policy

INTRODUCTION

Auckland Rental Cars (hereinafter referred to as “we” and “our”) is committed to protecting consumer (hereinafter referred to as “you” and “your”) privacy as an Internet user whenever you navigate our site and/or place a car rental booking with us. We value your privacy and recognize our responsibility in ensuring your information remains confidential at all times.

COLLECTION OF INFORMATION
(a) Information collected via Newsletter Subscription, Online Survey and Account Registration
We collect information from you when you subscribe to our newsletter, respond to a survey, fill in the registration form or complete a booking. In this information collection stage, as appropriate, you may be asked to enter your name, email address, mailing address, phone number and/or credit card information. We may occasionally asks customers to complete surveys that we use for research purposes.

(b) Credit Card Information
In order to reserve rental vehicles for you we require you to make online reservation with a payment. In other word we will need you to provide your credit card information to perform the transaction.
However, we do not collect and store your credit card details as all the online transaction will be handled by our secure, PCI compliant payment gateway (the third party) with your information transmitted over secure networks and stored in an encrypted form, only accessible by those authorized with special access rights.

(c) Social Media (or Apps) Information
We do not collect personally identifiable information about you (such as your name, address, phone number, email address or your precise geographic location) via social media unless you willingly provide to us. However, if you contact us via any social media, we may keep a record of that correspondence.

(d) Website Use Information (With Use of Cookies)
Like many commercial sites, we utilize a common technology called “cookies” and server information to tell us how visitors are interacting with our site. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to anonymously identify your computer or device and thus to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. This information may include the details of your visit such, as the date and time of your visit, pages viewed, time spent on the site, and the sites visited immediately before and after you visited ours. This information is collected ‘en masse’ and is never associated with you as an individual.

THE USE OF INFORMATION
Any of the information we collect from you may be used in one of the following ways:
(a) To personalize your experience:
Your information helps us to better respond to your individual needs;
(b) To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you;
(c) To improve customer service:
Your information helps us to more effectively respond to your customer service requests and support needs;
(d) To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested;
(e) To administer a contest, promotion, survey or other site feature; and
(f) To send periodic emails: The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

DISCLOSURE OF INFORMATION
As with all information, we will never sell, trade, or otherwise transfer to outside parties your personally identifiable information. We will not disclose any of your personally identifiable information except when we have your permission. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, and with whom we have mutually agreed to keep the information confidential.
We will only disclose your personal information without your consent if this is:
(a) Necessary to provide you with the goods and services you have requested
(b) Necessary to protect or enforce our legal rights or interests or to defend any claims made against us by any person (including you)
(c) Necessary to lessen a serious threat to a person’s health or safety or
(d) If required by law, when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

UPDATE / DELETE INFORMATION & UNSUBSCRIPTION
Your information can be updated, corrected or deleted at any time upon request. If at any time you would like to edit any personal information that we hold on you or unsubscribe from receiving future emails, you may contact us via phone, fax, or e-mail.

SECURE INFORMATION TRANSMISSIONS
(a) Auckland Car Rental
We will use up-to-date techniques and processes, which meet current industry standards to ensure that your personal information is kept secure and confidential. Only employees of Auckland Car Rental and those who perform services on our behalf, and are authorised to handle your information, will have access to your personal information.

(b) PCI Compliant Payment Gateway
We do not collect and store your credit card information. All the online transaction is processed through our PCI Compliant Payment Gateway Provider (the third party) to ensure you secure, fast and reliable transactions.
All supplied sensitive/credit information (such as a credit card number) is protected and transmitted through the use of encryption, such as the Secure Socket Layer (SSL) protocol and can only accessed by those authorized with special access rights, and are required to keep the information confidential. After a transaction, your private information, phone numbers, physical address and credit card details will be kept on the secured servers of our payment gateway provider for future transactions. Credit card information is stored in an encrypted form.

(c) Consumer’s Role in Secure Information Transmission
No data transmission over the Internet can be guaranteed to be 100% secure but we make our best efforts to ensure its security. While we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to us via email or customer response forms unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, do not send confidential information or payment card information to us through unsecured email.
With your help we will take all reasonable steps to make sure that the personal information is kept complete, up-to-date, secure and confidential.